Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations.
Delivering to you correctly - The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.
All Products shown on our Site are subject to availability. We will inform you by e-mail as soon as possible if any Products you have ordered are not available. When Products are in stock, delivery can be expected within 2 – 5 working days of placing an order.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 14 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. In the event of delivery not being possible within 14 days of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Payment for each order will be taken from your credit or debit card. All card payments are subject to authorisation by your card issuer. We will not charge your credit or debit card until we dispatch your order.
We offer a full refund or replacement on items only if they are incorrectly supplied or damaged. The product has to be returned to us within fourteen (14) days of your receipt of goods. Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us on receipt of the returned goods provided they are in their original packaging, have not been opened or used and any seals on the product remain unbroken This could take up to 30 days although it will be actioned immediately.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.