Shipping Policy
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At Shudhvi, we primarily provide professional services. However, in cases where physical items, documents, samples, or materials are required to be shipped, this Shipping Policy outlines how such deliveries are handled.
Shipping Coverage
We currently ship within India only, unless otherwise agreed in writing.
International shipping, if applicable, will be discussed and confirmed on a case-by-case basis.
Shipping of Physical Items
Physical shipments may include:
Design documents or printed materials
Samples or mock materials
Promotional or project-related items
All shipments are subject to availability and prior confirmation.
Refund Eligibility
Refunds may be considered under the following circumstances:
Duplicate payment made by the client
Payment made for a service that is later deemed unavailable
Cancellation approved before service initiation
Refund approval is at the sole discretion of Shudhvi.
Shipping Method & Partners
Shipping is handled through trusted third-party courier or logistics partners.
The choice of courier will be determined by Shudhvi based on location, urgency, and reliability.
Shipping Charges
Shipping charges, if applicable, will be communicated to the client before dispatch.
In some cases, shipping costs may be included in the project agreement or invoiced separately.
Dispatch & Delivery Timeline
Dispatch timelines vary depending on the nature of the item and project requirements.
Estimated delivery timelines will be shared at the time of dispatch.
Delays caused by courier services, natural events, or unforeseen circumstances are beyond Shudhvi’s control.
Tracking Information
Tracking details will be shared with the client once the item has been dispatched, where available.
Clients are advised to track shipments directly through the courier’s platform.
Damaged or Lost Shipments
Shudhvi is not responsible for delays, damage, or loss caused during transit by third-party courier services.
Any damage or loss should be reported to the courier partner immediately upon receipt.
We will assist clients in raising claims where applicable.
Incorrect Shipping Information
Clients are responsible for providing accurate and complete shipping details.
Shudhvi will not be liable for delays or non-delivery resulting from incorrect or incomplete address information.
Policy Changes
Shudhvi reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will be effective immediately upon posting on this page.
Contact Us
For shipping-related questions or assistance, please contact:
Email: customercare@shudhvi.com
Phone: +91-9108484099